Frequently asked questions
Do my customers need to visit a website or download an app?
No. Your customers buy directly inside their existing chat apps using simple 1-click checkout links. They do not need to create accounts or leave WhatsApp.
Which messaging channels does Najahak support?
Najahak connects with WhatsApp, Instagram, Facebook Messenger, TikTok, and other major social messaging platforms.
How long does setup take?
Setup is fast and straightforward. You can upload your product catalog and connect your channels in just a few minutes.
How does delivery dispatch work?
Once an order is confirmed, customer delivery details and addresses are automatically formatted and routed to your courier partners.
Can multiple team members manage chats at the same time?
Yes. Depending on your plan, you can add multiple team members to manage incoming customer messages from one unified inbox.
Do I need a credit card to get started?
No credit card is required to get started. Our team guides you through onboarding step by step.
Does Najahak support Cash on Delivery (COD) and local payments?
Yes. Cash on Delivery is supported natively right out of the box. If you want to accept online card payments or connect direct courier APIs, we offer simple integrations for your setup.
Do I need to change my current business phone number?
No. You keep your existing WhatsApp number and social media accounts. Najahak connects directly to your current setup without disrupting your operations.
